#customer support automation

'Apna has launched BlueMachines.ai, an enterprise voice-AI platform focused on handling multilingual, high-volume customer calls, securing over $6M in early contracts. The product aims to combine localization with scalability while facing privacy and deep-fake concerns.'

Dimitri Masin, CEO of Gradient Labs, shares insights on building autonomous AI agents for regulated industries, focusing on quality, compliance, and future trends in customer support.